365 Days for Exchanges & Returns

365 days to return/exchange Sugar Bee product! (Wholesale Excluded; Please refer to the Wholesale Terms – Sugar Bee Clothing for the wholesale return/exchange policy.)

Sugar Bee gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased directly through Sugar Bee Clothing, for 100% at purchased value for store credit (Sugar Bee Clothing E-Gift Card) within 1 year from the date your order is delivered. Within 14 days of your delivery date, Sugar bee will gladly refund your order for 100% of purchased value in the original form of payment. 

You can start your exchange or return here.  Sugar Bee will provide Prepaid Return labels on all approved returns and exchanges. Once, your return/exchange request has been approved, you have 30 days to ship back the approved return/exchange items or it will be cancelled. 

For items to be exchanged or returned:

Item must have been returned within 365 days of delivery date.
Item must be unused, unworn, in the same condition as received and in the original packaging with original tags attached.
Item must be an "eligible item" as described below.  
Customer must have received return authorization email from Sugar Bee Clothing.

Eligible items include: Unworn, non-customized apparel and Non-Sale/Clearance items

Ineligible, non-returnable items include: Any worn or laundered item, any customized or personalized item (ex. apparel with names, dates or special designs), gift cards, any item that is returned more than 365 days after delivery date, sale items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and give you the status of your exchange or refund. If a request is approved, we will refund the purchase amount (less any shipping and handling costs) to a Sugar Bee E-Gift Card or original form of payment sent to your order's email address within 7 days.

We do provide prepaid shipping labels for returns/exchanges if approved. Once, we approve your return, you will be emailed the return prepaid label to attach to your package. 

 

You can start your exchange or return here.