Team Member
As a Team member, you are responsible for delivering a great experience with every interaction and order fulfillment for both retail and wholesale customers. This is a fast-paced environment that requires attention to detail, while maintaining a clean, safe, positive and respectful work environment. Every Team Member will also need to have basic computer skills with Microsoft Office and can use proper grammar & punctuation in emails when responding to customers. A Team Member must be able to positively flex and pivot to the business needs throughout the day.
The order count needing to be filled and shipped daily will vary and other duties below, but not limited too, will be assigned:
• Maintaining a clean warehouse that is safe and hazard free
• Loading boxes for shipments and dropping off packages to be shipped through USPS and Fed Ex
• Weekly inventory counts and on hand accuracy
• Receiving and putting away New Product
• Warehouse product recovery and repackaging as needed
• Ensuring product meets quality requirements
• Supports working in a safe environment and adheres to daily maintenance needs
• Follows all opening and closing procedures daily
• Weekend Warehouse Sales
• Lift up to 50 lbs
• Push/pull utility carts
• Stand, walk, push, pull, squat, bend, and reach during each shift
• Accessing high shelves by ladder
• Withstand varying temperatures
• Clear, concise and professional communication both verbal and written when addressing all customers
• Utilize all your resources and tools to analyze every customer situation to the best resolution
• Partner daily with exceptions to the standard operating procedures to ensure the customer always has a frictionless experience
• Product and Inventory Management within Shopify through inputting wholesale or retail orders accurately
• Interact with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the Sugar Bee Clothing, Inc Brand, its’ purpose and values
• Projects a positive image and serves as a role model for others
• And other duties as assigned